Return, Exchange & Refund Policy

Subject to the statutory exceptions described below, a consumer may exchange a product or return it and recover its monetary value without giving a reason and without bearing expenses within fourteen (14) days from receipt, in accordance with Egyptian Consumer Protection Law No. 181 of 2018.

The product should be returned in substantially the same condition in which it was sold, except to the extent necessary to inspect it. The statutory right may not apply where an exception recognized by Egyptian law applies.

The 14-day no-reason return/exchange right does not apply in the cases recognized by Egyptian consumer-protection law, including where:

• The nature, characteristics, packaging or wrapping of the product prevent return/exchange or make restoration to its original contractual condition impossible.
• The product is a rapidly perishable consumer good.
• The product is not in the same condition as at the time of sale for a reason attributable to the consumer.
• The product was manufactured to special specifications determined by the consumer and conforms to those specifications.
• The product falls within books, newspapers, magazines, software or similar categories covered by the statutory exception.
• The product is jewelry or equivalent goods covered by the statutory exception.
• The product is underwear or a wedding dress and its wrapping has been removed.

For StealthForge apparel, the underwear exception will be applied only where legally applicable. It must not be used as a blanket exclusion for ordinary outerwear, sportswear or other products that do not fall within the statutory exception.

If a product is defective, the consumer has the right within thirty (30) days from receipt to exchange it or return it and recover its monetary value in accordance with Egyptian law. The consumer should notify StealthForge of the defect and provide reasonable order/defect information.

Where the statutory defective-product right applies, StealthForge will, at the consumer’s request, replace the product or accept its return and refund its value without additional cost, within the period required by law. The Consumer Protection Agency states that the supplier must implement this within one week from the consumer’s approach and that the refund is made by the same method of purchase.

• Contact CARE@STEALTHFORGE.SHOP .
• Provide the order number and the product concerned.
• For a defect, incorrect product or damage, describe the issue and provide photographs where reasonably helpful.
• Follow the return instructions provided by customer service.

Approved refunds will be initiated using the same payment method used for the purchase where required or reasonably possible. After StealthForge submits the refund, banking, card-network or gateway processing times may affect when the amount appears in the customer’s account; this does not reduce any mandatory statutory timeframe applicable to StealthForge.

If a disagreement arises concerning a statutory return, exchange or refund right, the consumer may submit a complaint to the Egyptian Consumer Protection Agency (CPA). This does not prevent the parties from resolving the matter directly and amicably first.